Your Privacy Matters at jetx — How We Handle Your Data

jetx is an online betting and casino platform accessible at jetx.onl, serving players primarily in Bangladesh. In the context of this Privacy Policy, "jetx", "we", "us" and "our" refer to the operating entity responsible for the jetx Platform and the personal data it processes.

As the data controller for personal information collected through the jetx Platform, we are responsible for determining the purposes and means of processing that data. We take this responsibility seriously and have implemented appropriate organisational and technical measures to safeguard the personal information of every player.

This Privacy Policy applies to all personal data collected through the jetx website, mobile-optimised web application, customer support channels, and any other touchpoint through which you interact with jetx. It does not apply to third-party websites or services linked from the Platform — those are governed by their own respective privacy notices.

jetx collects personal data in two broad categories: data you provide to us directly, and data generated automatically as a result of your use of the Platform. The table below summarises the categories of personal data we collect and the primary purpose for each.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric identifiers unless specifically required by law or with your explicit prior consent.

jetx collects personal data through the following primary channels:

• Direct Submission: When you register an Account, complete KYC verification, make a deposit or withdrawal request, contact support, or respond to a survey, you provide personal data directly to jetx.
• Automated Technologies: As you navigate the Platform, we automatically collect certain technical and usage data through cookies, server logs, and similar tracking technologies. See Section 7 (Cookies & Tracking) for full details.
• Payment Processors: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant payment processor shares transaction confirmation data and partial payment identifiers with jetx to reconcile your account balance.
• Identity Verification Partners: Where enhanced KYC is required, jetx may work with a third-party identity verification service to cross-reference the documents you submit against publicly available identity records. These partners operate under strict data processing agreements with jetx.
• Publicly Available Sources: In cases of suspected fraud or multi-accounting, jetx may consult publicly available sources such as public records or industry-shared fraud databases to verify account information.

jetx processes personal data on one or more of the following legal grounds, depending on the type of data and the purpose of processing:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to provide the services you have requested by registering an Account and placing bets. Without this processing, the contractual relationship between you and jetx cannot be performed.
• Legitimate Interests: jetx processes technical and usage data on the basis of legitimate interests — specifically, to maintain Platform security, detect and prevent fraud, improve service quality, and conduct responsible gaming monitoring. We have assessed that these legitimate interests are not overridden by your privacy rights.
• Legal Obligation: Certain processing activities — particularly KYC identity verification and transaction record retention — are carried out to fulfil legal and regulatory obligations applicable to the operation of the Platform.
• Consent: Where jetx sends you promotional communications by email or SMS, this is done only on the basis of your prior consent obtained at registration or subsequently updated in your Account settings. You may withdraw marketing consent at any time without affecting any other processing.

jetx uses the personal data we collect for the following specific purposes:

• Account Management: Creating, maintaining, and securing your jetx Account, including processing login requests, resetting credentials, and applying account-level responsible gaming tools such as deposit limits and self-exclusion.
• Identity & Age Verification: Confirming that you are who you claim to be and that you meet the minimum age requirement of 21 years for participation in online betting and casino games.
• Payment Processing: Facilitating deposits and withdrawals via supported Bangladesh payment channels including bKash, Nagad, Rocket, and Upay, and via Visa and Mastercard issued by local banks.
• Fraud Prevention & Security: Detecting and investigating suspicious account activity, preventing multi-accounting, identifying bonus abuse, and protecting the integrity of the Platform and all legitimate players.
• Customer Support: Responding to enquiries, resolving disputes, and delivering assistance via live chat and email at [email protected].
• Responsible Gaming Monitoring: Analysing betting patterns and session data to identify indicators of problem gambling behaviour, and to act on those indicators in accordance with our responsible gaming commitments.
• Service Improvement: Analysing aggregated usage data to understand which features players use most, identify performance issues, and develop improvements to the Platform.
• Marketing Communications: Sending personalised promotional offers, bonus notifications, and seasonal campaign messages — such as Eid, Pohela Boishakh, BPL, and Victory Day promotions — exclusively to players who have opted in to receive such communications.
• Legal Compliance: Retaining records as required by applicable law, responding to lawful requests from regulatory or law enforcement authorities, and enforcing our Terms & Conditions.

jetx does not sell, rent, or trade your personal data to third parties. We share your personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, and card payment processors receive only the data required to authorise and settle transactions on your behalf. They are not permitted to use your data for any other purpose.
• Identity Verification Partners: Third-party KYC providers receive copies of the identity documents you submit, solely to verify your identity and age. These providers are bound by data processing agreements that restrict further use of your data.
• Game Providers: Third-party game studios — including Spribe, Evolution Gaming, Pragmatic Play, NetEnt, and Microgaming — receive a player session token when you launch a game. This token may be associated with a pseudonymous player identifier but does not include your full name, contact details, or payment information.
• IT & Infrastructure Partners: Hosting, content delivery, and cybersecurity service providers may process data on jetx's behalf as data processors. All such partners operate under data processing agreements that impose equivalent data protection standards to those described in this Policy.
• Legal & Regulatory Authorities: jetx will disclose personal data to law enforcement, regulatory bodies, or judicial authorities where required to do so by applicable law, court order, or legitimate legal process. Where legally permissible, jetx will notify the affected player before such disclosure.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jetx's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any change to this Privacy Policy that results from it.

The jetx Platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. A cookie is a small text file placed on your device by a website; it allows the site to recognise your device on subsequent visits and to store limited information about your session and preferences.

jetx uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. You cannot opt out of these without disabling the Platform entirely.
• Functional Cookies: Store your preferences such as language settings, display options, and last-visited game category, so that the Platform remembers your choices between sessions.
• Analytics Cookies: Collect aggregated, pseudonymised data about how players navigate the Platform — which pages are visited most, where players drop off, and how long sessions last. This data is used solely to improve the Platform and is not linked to your name or contact details.
• Marketing Cookies: Used only where you have given consent for personalised promotional communications. These cookies help ensure that promotional messages you see are relevant to your betting activity and preferences on the Platform.

You can manage your cookie preferences at any time through your browser settings. Disabling functional or analytics cookies may affect your experience on the Platform but will not prevent you from placing bets or accessing your account. Disabling strictly necessary cookies will prevent you from using the Platform.

jetx implements a layered security architecture to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• Transport Encryption: All data exchanged between your browser or device and the jetx servers is encrypted using TLS 1.2 or higher, rendering it unreadable to any party intercepting the connection.
• Password Hashing: Account passwords are stored using a one-way cryptographic hash function with a unique per-user salt. This means that even internal jetx staff cannot read your password in plain text. If you forget your password, it must be reset — it cannot be retrieved.
• Access Controls: Access to personal data within jetx's internal systems is restricted on a need-to-know basis. Staff members have access only to the data required to perform their specific role, and all access is logged and audited.
• Infrastructure Security: The jetx Platform is hosted on hardened server infrastructure with firewalls, intrusion detection systems, and regular security patching applied by our infrastructure team.
• Fraud Monitoring: Automated systems continuously monitor transaction and login activity for anomalous patterns that may indicate account compromise, and alerts are reviewed by the security team around the clock.

While jetx takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also play an important role in protecting your Account by choosing a strong, unique password and never sharing your login credentials with anyone.

jetx retains personal data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised aggregate data (with no possibility of re-identification) may be retained indefinitely for statistical analysis.

As a player registered on the jetx Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact jetx at [email protected] with "Privacy Request" in the subject line. jetx will respond within 30 calendar days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data jetx holds about you, along with information about how it is processed and why.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some data (such as the name used during KYC verification) may require supporting documentation before a correction can be applied.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where we have processed it unlawfully. Note that erasure may not be possible where retention is required by law — for example, financial transaction records must be kept for 7 years.
• Right to Restriction: You may request that jetx temporarily restrict processing of your personal data — for example, while we investigate a correction request or a complaint about how your data has been used.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that jetx provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing communications, jetx will cease sending them immediately.
• Right to Human Review: Where an automated decision has produced a significant effect on you — such as account restriction or withdrawal refusal — you have the right to request that the decision be reviewed by a human member of the jetx team.

The jetx Platform is strictly for adults aged 21 years and above. jetx does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, that account will be immediately suspended and the personal data will be deleted, subject to any legal obligation to retain evidence of the underage access attempt.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms. If you suspect that a minor has registered an account on jetx, please report it immediately to [email protected] so that we can investigate and act swiftly.

The jetx Platform may contain references to third-party game providers, payment processors, and other services. While jetx takes care to work only with reputable partners, this Privacy Policy applies solely to data processed by or on behalf of jetx. Any personal data you submit directly to a third-party service — for example, when you top up a bKash wallet through the bKash app — is governed by that third party's own privacy policy.

jetx does not control the content, privacy practices, or security measures of any third-party service and accepts no liability for how third parties handle your personal data. We encourage you to review the privacy notices of any service provider you interact with.

The jetx Platform primarily stores and processes data within server infrastructure serving the South and Southeast Asia region. However, some third-party service providers — including certain game studios and cybersecurity vendors — may process data on servers located in other countries.

Where personal data is transferred outside of Bangladesh, jetx ensures that appropriate safeguards are in place to provide an equivalent level of data protection. These safeguards may include contractual data protection clauses binding the recipient to data protection standards consistent with this Privacy Policy, or reliance on the recipient's participation in a recognised data protection framework.

If you have questions about the specific safeguards applied to international data transfers involving your personal data, please contact [email protected] with "Privacy Request — International Transfer" in the subject line.

jetx reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes to the services we offer. When material changes are made, we will notify registered players by email to the address on file and/or by displaying a prominent notice on the Platform, no less than seven calendar days before the revised Policy takes effect.

The version number and effective date of the current Privacy Policy are displayed at the top of this page and in the Table of Contents sidebar. We recommend reviewing this Policy periodically so that you remain informed about how we protect your data. Prior versions of this Policy are available upon written request to [email protected].

Your continued use of the jetx Platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with a revised Policy, you should close your Account and cease using the Platform before the revised Policy takes effect.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how jetx has handled your personal data, please contact us using the details below:

• Email: [email protected] — please include "Privacy Request" in your subject line
• Response Time: jetx aims to respond to all privacy-related requests within 30 calendar days of receipt. Complex requests may require additional time, in which case we will notify you of the expected timeline.
• Verification: To protect your privacy, we may ask you to verify your identity before we can process your request. We will never ask for your password.

If you are not satisfied with jetx's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. jetx is committed to working constructively with regulatory authorities and will cooperate fully with any investigation.